Please allow 1-2 business days for orders to process. Domestic delivery typically takes 2-8 business days. Personalized or customized items delivery times vary case by case but may take as long as 4 weeks. 

Payment via Paypal or Stripe are accepted. 

No refunds. Exchange or store credit only. 

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Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: * Gift cards * Downloadable products * Personal care items

To complete your return, we require a receipt or proof of purchase.

Please send your purchase back to the manufacturer.

Refunds (if applicable) If proven purchase has not been received by shipping company. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@zyem.com.

Exchanges (if applicable) We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@zyem.com and send your item to: PO Box 100233, Brooklyn, NY, 11210, United States.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping To return your product, you should mail your product to: PO Box 100233, Brooklyn, NY, 11210, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

All products *except graphic t-shirts and tanks are made in NYC.

All products are made in US.