All packages are shipped via USPS or UPS. USPS orders are processed within USPS shipping days of Monday-Saturday. All shipping methods are in business days (Monday-Friday).
We do our best to ship orders as quickly as possible. In many cases, orders placed before 10AM EST will go out the same day. Orders placed after 10AM CT will go out the following day, unless placed on a Friday, in which case your order will go out the following Monday. If you place your order over the weekend (Friday through Sunday), please allow extra time for processing. This order processing estimate does not include the actual shipping times, which are listed when you make your shipping option selection at checkout. Our shipping schedule may vary slightly during extremely busy times such as sales events and especially during the holiday season.
Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information. All orders shipping via our free shipping offer will be shipped via USPS First Class or USPS Priority mail (larger orders) and will usually be delivered within 2 to 8 business days after your order is processed. USPS Priority Mail is usually delivered within 2-4 days of being shipped. Please note that USPS shipping times are not guaranteed. Please keep in mind that tracking information with USPS may not be updated for several days. Tracking information may not be updated until your package has reached your local USPS sorting facility, transit location, or post office. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of Eternel Hemp Farms, LLC or its affiliates and must be resolved by contacting USPS (see contact information below). USPS® Customer Service Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim Once an order has shipped, Eternel Hemp Farms, LLC is no longer responsible for how long an order takes to deliver to you.
All additional shipping methods and rates are listed when you place your order at check out. In the event that you receive the message, “No shipping rates available for your area”, this means that we currently do not ship to the address or location that you have provided. Please contact our team at firstname.lastname@example.org if you need assistance.
In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for an alternative replacement item, or potentially remove the item from your order and issue a refund back to your credit card or other method of payment.
Damaged Or Missing Products/Order:
In the event that you receive your order and there is product damage, broken bottle(s), wrong flavor(s), etc., please take a picture of the products immediately and e-mail us along with a brief description of the problem to email@example.com.
Returns & exchanges
Our return policy lasts 30 days from the date of purchase. If 30 days pass since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, sealed. Eternel Hemp Farms, LLC will reject a return if either of these conditions are not met. Non-returnable items: Gift Cards To complete your return, we require a copy of the original receipt or proof of purchase in our system.
Damaged or Missing Products/Order:
In the event that you receive your order and there is product damage, broken bottles, incorrect flavors, etc., please take a picture of the products immediately and email them along with a brief description of the problem to firstname.lastname@example.org for assistance.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
There will always be processing time before a refund is posted. Eternel Hemp Farms, LLC will notify you once a refund has been issued so you can begin tracking progress of the funds. Please allow some time for the refund to post to your bank or credit card companies before contacting Eternel Hemp Farms, LLC. If you’ve received the refund notice from Eternel Hemp Farms, LLC and 10 business days have passed without receiving the funds in your account, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded. Sale items will not be refunded after purchase. All sales on sale items are final.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Eternel Hemp Farms, LLC, PO Box 4211, Jersey City, NJ 07304
To return your product, you should mail your product to: Eternel Hemp Farms, LLC, 1331 US Hwy 80 E, Suite 17, Mesquite, TX 75150 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Terms of service
Agreement upon Checkout
By agreeing to these Terms of Service you represent that you are at least 21 years of age. You must be 21 years or older to use this website and to purchase goods or services on this website. If you are under 21 years of age, you are not permitted to access this website for any reason.
Prior to purchasing any product(s) on this website, you agree to verify the legality of our products in the jurisdiction where you request shipment. Eternel Hemp Farms, LLC shall not be responsible for any liability arising from the alleged illegality of products sold to you on this website.